Eden's Tech and DispatchPrivacy policy
What happens to your information
Eden's Tech and Dispatch LLC ("we") builds and runs the AI Front Desk, an AI assistant that answers phone calls, texts and website chats for home service companies and other small businesses (our "clients"). If you called, texted or chatted with one of those businesses and talked to our assistant, this page explains what we collect and what we do with it.
What we collect
- What you tell the assistant: your name, phone number, email address if you give one, service address, and what you need.
- The number you called from (caller ID), and when the call happened.
- A recording and transcript of the call. The assistant says at the start of every call that it is an AI on a recorded line.
- Website chat messages you type to the assistant.
- Text messages you send to, or receive from, a number we operate for a business.
How we use it
Only to do what you asked: book the appointment or pass the message to the business you contacted, send you the confirmation or follow-up text you expect, and check that the assistant handled your call correctly. The business you contacted receives your details and keeps them in its own records. We do not sell your information, and we do not use it to market anything to you.
Who else handles it
We use a small number of service providers to run the assistant, each only for its part of the job: telephony and texting (Twilio), voice handling (Vapi), speech-to-text (Deepgram), the AI model (Anthropic), hosting and storage (Cloudflare), email notifications (Resend), and the scheduling software the business uses (such as Jobber, Housecall Pro or Cal.com). They process data on our behalf and are not permitted to use it for their own purposes.
Text messages
If you call a business we serve, you may receive a text about that call: a confirmation of your request, or a single follow-up if your call could not be completed. See the text message terms for how often, how to stop, and how to get help. Reply STOP to any message to opt out.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third party.
How long we keep it
We keep call records, recordings and transcripts only as long as we need them to provide the service to the business you contacted and to meet our agreement with them. When a business stops using our service, we return or delete its records. You can ask us to delete your records at any time, and we will do it within 30 days.
Your choices
To ask what we hold about you, or to have it deleted, email kevin@edenstechdispatch.com with the phone number you called from. You can also ask the business you contacted, and they will pass the request to us.
This website
This site does not use advertising cookies or tracking pixels. If you use the chat box, your messages are saved so Kevin can follow up on them.
Contact
Eden's Tech and Dispatch LLC, Minnesota. kevin@edenstechdispatch.com